Question 1

What is physiotherapy and how can it help me?

Accepted Answer

Physiotherapy is a healthcare profession that uses evidence-based physical interventions to treat, manage, and prevent a wide range of conditions. At Physio Cure Dubai, our doctor-led approach goes beyond symptom relief to identify and treat the root cause of your condition, helping you achieve lasting recovery and improved quality of life.

Question 2

What happens during my first consultation?

Accepted Answer

Your first consultation at Physio Cure Dubai is completely free and lasts approximately 30 minutes. Our physiotherapist will conduct a thorough assessment including your medical history review, physical examination, pain evaluation, and movement analysis. Based on this, they will explain your diagnosis and recommend a personalized treatment plan.

Question 3

Do I need a doctor's referral to visit Physio Cure Dubai?

Accepted Answer

No referral is needed. You can book directly with us. However, if your insurance requires a referral for reimbursement purposes, we recommend checking with your provider beforehand.

Question 4

What conditions do you treat?

Accepted Answer

We treat a comprehensive range of conditions including back and neck pain, sports injuries, post-surgical rehabilitation, chronic pain, neurological conditions (stroke, MS, Parkinson's), pediatric conditions, women's health issues, shoulder injuries, sciatica, arthritis, and more. If you're unsure whether we can help, book a free consultation.

Question 5

How do I book an appointment?

Accepted Answer

You can book through multiple channels: (1) Use our website's free consultation booking form, (2) Call us at +971 50 301 3005, (3) WhatsApp us at the same number, or (4) Book through the Physio Cure Connect patient portal if you're an existing patient.

Question 6

What are your working hours?

Accepted Answer

We are open Friday through Wednesday, from 9:00 AM to 8:00 PM. We are closed on Thursdays.

Question 7

How long is each physiotherapy session?

Accepted Answer

A standard physiotherapy session lasts 45–60 minutes, depending on your treatment plan and condition. Your physiotherapist will ensure you receive the full attention and care needed during each session.

Question 8

What is your cancellation policy?

Accepted Answer

We kindly ask that you cancel or reschedule at least 6 hours before your appointment time. No-shows without prior notification will result in one session being deducted from your purchased package.

Question 9

How many sessions will I need?

Accepted Answer

The number of sessions varies based on your condition, its severity, and your response to treatment. Our physiotherapist will provide an estimated treatment timeline during your free consultation. Many patients see significant improvement within 5–10 sessions.

Question 10

How much does a physiotherapy session cost?

Accepted Answer

Individual sessions are priced at AED 350. However, we offer significant discounts for session packages: 5–10 sessions at AED 170/session, 11–20 sessions at AED 165/session, 21–35 sessions at AED 160/session, 36–49 sessions at AED 155/session, and 50+ sessions at AED 150/session. Use our online Price Calculator for instant pricing.

Question 11

Do you accept insurance?

Accepted Answer

We operate on a Pay & Claim model. You pay for your sessions at the clinic, and we provide detailed invoices and medical reports that you submit to your insurance company for reimbursement. This model allows our doctors to maintain full clinical freedom in designing your treatment plan without insurance limitations.

Question 12

What payment methods do you accept?

Accepted Answer

We accept cash, credit/debit cards, and bank transfers. We also offer installment plans through Tabby (Buy Now, Pay Later). Additionally, we provide discounts for members of loyalty programs such as Fazaa, Alsaada, GEMS Rewards, and Homat Al Watan.

Question 13

Do session packages expire?

Accepted Answer

Yes, all session packages are valid for 180 days (approximately 6 months) from the date of purchase. Sessions cannot be transferred to other individuals.

Question 14

What is your refund policy?

Accepted Answer

Original-rate sessions and packages are refundable if cancelled for a reasonable reason. Discounted or offer-rate packages are non-refundable, as the reduced pricing reflects a commitment to completing the full treatment program.

Question 15

Is the first consultation really free?

Accepted Answer

Yes! Your initial 30-minute consultation is 100% free with no obligation. During this session, our physiotherapist will assess your condition and recommend a treatment plan. There is absolutely no pressure to commit.

Question 16

What should I wear to my appointment?

Accepted Answer

Wear comfortable, loose-fitting clothing that allows easy movement and access to the treatment area. For example, shorts and a t-shirt work well for most sessions. We recommend avoiding jeans or restrictive clothing.

Question 17

Will physiotherapy be painful?

Accepted Answer

While some techniques may cause mild discomfort, especially when treating acute conditions, physiotherapy should not be painful. Our therapists continuously communicate with you and adjust treatment intensity based on your comfort level. The goal is always to reduce pain, not increase it.

Question 18

What treatment techniques do you use?

Accepted Answer

Our treatments include manual therapy, therapeutic exercises, dry needling, electrotherapy (TENS, ultrasound), cupping therapy, kinesiology taping, postural correction, and neurological rehabilitation techniques. Your therapist will select the most appropriate techniques based on your specific condition.

Question 19

Can physiotherapy help me avoid surgery?

Accepted Answer

In many cases, yes. Physiotherapy is often an effective conservative treatment that can help patients avoid surgical intervention. We have numerous success stories of patients who recovered from conditions like disc herniation and severe joint issues through dedicated physiotherapy treatment.

Question 20

What is Physio Cure Connect?

Accepted Answer

Physio Cure Connect is our patient portal available at connect.physiocuredubai.com. It allows you to book and manage appointments, track your treatment progress, purchase session packages, access your treatment notes and health records, and receive session reminders.

Question 21

How do I access the patient portal?

Accepted Answer

Visit connect.physiocuredubai.com and log in with the credentials provided after your first visit. If you haven't received your login details, please contact us and we'll set up your account.

Question 22

Can I book sessions through the portal?

Accepted Answer

Yes! The patient portal allows you to view available time slots and book your next session 24/7. You can also reschedule or cancel appointments directly through the portal, subject to our 6-hour cancellation policy.

Question 23

Where is Physio Cure Dubai located?

Accepted Answer

We are located at Office 1510, SIT Tower, Dubai Silicon Oasis, Dubai, UAE. The clinic is easily accessible from major roads and is conveniently located in the heart of DSO.

Question 24

Is parking available?

Accepted Answer

Yes, there is plenty of paid visitor parking available in the tower, as well as RTA parking in the surrounding area.

Question 25

What languages do your therapists speak?

Accepted Answer

Our team is fluent in English and Arabic, ensuring clear communication with our diverse patient community.

Heal. Move. Win.^™

Frequently Asked Questions

🏥General

📅Booking & Scheduling

💰Pricing & Insurance

💪Treatment & Recovery

📱Patient Portal

📍Location & Accessibility

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